Office
Job Summary
Title: Customer Service Representative
Job Description:
- J&M Pool Company is a fast-growing swimming pool company located on the southside of Atlanta. We specialize in high-end custom solutions for our clients. We are a full-service swimming pool company with over 60 employees
- We are looking for an individual with excellent customer service experience. This position requires the ability to work independently, be proactive, hard-working, and flexible.
- Have the desire to work with talented and passionate people? At J&M Pool Services you will be surrounded by industry experts and support teams. Our goal as a company is to simplify the tedious parts of every project so each employee can focus on quality and exceptional customer experience.
Responsibilities and Duties
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on appointments and services
- Data entry and records management
- Accounts Receivable
- Coordinate events and schedules – manage events calendar
- Support the sales staff as needed
Requirements
- High school diploma or relevant qualification.
- A minimum of 3 – 5 years of proven experience in a similar role with 1-2 years of scheduling experience.
- Superb written and verbal communication skills.
- Excellent organizational skills
- Time management
- Team Player
- Calm professional demeanor
- Attention to detail
- Computer savvy
Position Benefit Details
- Healthcare, Dental, Vision benefit options available
- Up to $18.00 per hr based on experience
- Annual Bonus – 5% of base salary based on goals and targets (2.5% individual, 2.5% company)
- Position schedule 10 am-5 pm, Monday – Friday