Service
Expertise & Experience:
We are looking for skilled Service Technicians with a minimum of two years of experience in repairing and replacing swimming pool equipment. Ideal candidates should have:
- A strong understanding of electrical, plumbing, and hydraulic systems related to pool repair.
- Familiarity with major manufacturers (Hayward, Pentair, Fluidra) and the ability to diagnose, troubleshoot, and repair their products.
- The ability to effectively diagnose and resolve pool equipment issues with accuracy.
- Excellent communication skills for interactions with clients, office staff, other departments, and team members.
- A strong ability to follow through and ensure jobs are completed correctly.
Daily Responsibilities:
- Utilize company software to create estimates and present repair vs. replacement options to clients.
- Follow assigned service routes, including in-route and follow-up calls with customers.
- Communicate with both the office and clients to ensure a seamless repair or replacement process.
- Work with the office team to close out sales and ensure follow-ups are handled properly.
- Accurately close out jobs with proper billing and documentation.
- Collaborate with the service team to improve tools, checklists, strategies, and inventory control.
- Handle a variety of job types, including:
- Equipment service checks
- Filter cleanings
- Diagnostics & troubleshooting
- Completion of sold equipment jobs from other departments or sales reps
- Pool openings and closings
- Winter cover maintenance
- Automation, lights, pumps, filters, sanitizers, blowers, and all other pool equipment diagnostics and repairs
Company Values & Expectations:
At J&M Pool Company, we operate with a commitment to:
- Accountability
- Integrity
- Innovation
- Teamwork
As a Service Technician, you will be expected to:
- Maintain strong communication and technical skills.
- Keep track of tools, vehicle cleanliness, and inventory.
- Represent company values through both uniform appearance and professional conduct.
Requirements:
- Valid driver’s license with a clean driving record.
- Clean background check.
- Ability to work outdoors in all weather conditions.
- Positive attitude and strong work ethic.
- Ability to lift a minimum of 100 lbs.
Compensation & Benefits:
- Healthcare, dental, and vision benefits available.
- IRA match up to 3%.
- Paid time off & holidays.
- Commission-based pay w/ $20 per hr minimum base pay. Pay is based on experience level ranging from 20% – 30% of labor hours billed. For example, if a technician bills $175 per hour, and their commission rate is 25%, the technician earns $43.75 per hour for that job.
- Plenty of dispatch opportunities available to maximize earnings.
- Relocation assistance available for qualified candidates.
Join J&M Pool Company and be part of a team committed to excellence in pool service and repair!