We have a wonderful experience with the entire J&M team for our pool build this past fall. We came into the first meeting with our sales rep Craig with (what we thought) was a good idea of what we wanted in a pool, but there were so many details we hadn’t even considered.
Craig helped steer us in the correct direction and made sure we were well informed on our options. Shoutout to Amanda, our designer, who provided us with the most perfect 3D designs of our to-be future pool. The designs she provided us are replica of what they built us. She is great at what she does! Ryder helped oversee our actual pool build and was great at keeping us in the loop and being there day or night to answer any questions. Although there were some challenges along the way, J&M went out there way to make sure the end result was perfection. I would recommend J&M to anyone even considering a pool build and cleaning/maintenance service.

J&M has been servicing my pool for years. My pool tech Eric is extremely personable. He by far has always exceeded my expectations. He’s always on time and communicates effectively when needed. I believe J&M has found a diamond in the rough!

Eric does our maintenance each week. We are very satisfied with his quality of work.

Alpha, the staff at J&M, and subcontractors did an amazing job as they walked us through the design and renovation of our large deck and stairs going down to the pool. Everyone we encountered in connection with the project was professional and courteous. Alpha, J&M’s project manager, was proactive and communicated with us regularly throughout the project. The work was completed ahead of schedule and looks great! We were so pleased that we have already contracted with J&M’s landscaping team to beautify the area around the pool!

What an amazing experience with J&M pools my husband and I have had so far. From the first contact with our salesperson, Craig who is the sales professional we would all love to have: relaxed, knowledgeable, truthful and trustworthy. Craig knows his trade and strives to know his customers. He impressed us with his determination to give us what we wanted and he worked tirelessly with us and designer, Natalie to do just that.

Natalie used her gift for scale drawings and computer technology to present us with a rendering of our dream pool. Her patience, eye for design and sweet nature saw us through a few revisions. But like Craig, she was determined to give us our hearts desire and most importantly, do so within our budget.

Craig and Natalie are an outstanding and essential part of the J&M team. My husband and I are confident in our partnership with J&M and their ability to help us develop a backyard oasis in our retirement years!

Eric is absolutely amazing! He’s always on time and professional showing up like clockwork every single visit. His attention to detail is unmatched and he does an incredible job keeping our pool sparkling. Reliable, consistent and truly dedicated- Eric makes pool maintenance effortless for us. Highly recommend his service!

Highly recommend Claire A. She is the best pool maintenance tech I have worked with in the last 10 years. She is always very thorough, attentive and easy to deal with. Couldn’t be happier with her as a service provider. Tom P.

J&M Pools is great. Service is top-notch and Justin, who is our service tech is awesome. He provides good communication and always on time. We appreciate him and recommend them.

We have had a good working experience with J & M for a few years from pool construction through ongoing maintenance. Eric is now our regular maintenance guy and continues to provide great support with scheduled activity.

Although we’re not quite done, so far I have been very pleased with work done by these folks. Nathan has kept us informed every step of the way. And if there’s been any missteps he’s been quick to resolve them to our satisfaction. I would highly recommend this company to anyone needing pool renovations in their service area. I’ve been so pleased I’ve decided to contract with them for weekly and quarterly maintenance. When completely done, I’ll come back and add some photos.

We think Eric is great! He always does an excellent job. Very personable, and knowledgeable and takes time to do things right. Our pool always look clean. Thank you, Eric!

J&M completed a new liner install and deck resurfacing. Everything was done with exceptional professionalism.
The communication through out the project was great. Sam and Ben are great.
I would definitely recommend this company.

Update Review: I chose to have J&M perform the weekly maintenance service after the new liner installation. Honestly the 2022 season was a bit disappointing as they had trouble with reliable and dedicated techs.. BUT I’m writing to say that the 2023 season has been truly Amazing!!
My service technician is Justin H. and he is absolutely the best!! He is a pleasure to deal with and he takes exceptional care of my pool!
I admire his precision and work ethic! Truly quality.
I hope the wonderful job he does is recognized. He has made me glad that I chose J&M maintenance for another season.

2025 Update: I am pleased to say that I am still using J&M pools for my pool maintenance.
The responsiveness, detail, and polite professionalism displayed by my technician Kyle is unmatched. I appreciate the exceptional effort and dedication he brings to the job.
I must also thank Rich for his thoughtful care for any issues I may encounter.
I still recommend J&M pools!

Had my pool liner replaced and I worked with Nathan who did a fantastic job. He was very professional and communicated very well throughout the process. Nathan truly understands the meaning of customer service. We would not hesitate to recommend J & M Pools to others.

Justin is great at taking care of our pool. He’s reliable and helpful. Helps me keep peace of mind to make sure my pool is operating cleanly and effectively year round.

I strongly recommend J &M Pool Company. Customer service has been stellar! I had a great experience with each department from the workers in the office to all the workers who came to work on site. Craig S. was amazing in sharing his pool knowledge and helping in decision making. He visited the site multiple times, gave professional advice, and thoroughly explained the process before construction even began. The design teams were efficient and helpful in making my dream of having a pool become a vision. Natalie worked hard on designing my pool and exceeded my expectations. She came on site to customize my requests and personalize the design of my pool to make it everything I wanted and more. I was able to go to the office to meet with Craig S. and Natalie before construction began to see, through a technology model, what my pool would look like in my yard. Through looking at this model, we were able to make any changes needed. Ryder and Tyler were exceptional in communicating the upcoming stages of the pool construction and making sure that all details were handled appropriately. Ryder also answered many questions and was very timely in his responses. This dependable communication was huge in easing any concerns I may have had. Deanna was a tremendous help in facilitating the billing process. She made it simple and was readily available to address any concerns. I also used J & M for fencing and landscaping. Both departments were exceptional! Matt H.,Matt M., Phillip, and Marvin worked very well together to coordinate the landscaping and irrigation. All of the workers clearly explained everything I needed to know about my new pool. Ryder and Craig S. even came out to conduct “Pool School” after it was all completed. My backyard is beautiful! Many thanks to all the workers at J & M Pool Company. They went above and beyond, and I highly recommend them!

Everything was great, the staff was very friendly and made they design experience very pleasant.

We are only through the design process with J&M. Designer, Amanda Miller, and sales rep, Patrick Studley, have been phenomenal to work with. Their attention to detail and responsiveness is top tier. We have been very pleased. Ask for Amanda and Patrick to start your pool journey and you won’t be disappointed.

I cannot recommend Natalie at J&M Pools highly enough! She did an incredible job with the design drawings for my pool. Her attention to detail and professionalism were top-notch. You can tell she truly loves her job and takes it seriously, while also enjoying showcasing her skills. Her background as a graduate from SCAD definitely shines through in her work.
Some of the specific aspects of the design drawings by Natalie at J&M Pools that impressed me the most include:

1. Attention to Detail: Natalie’s meticulous attention to detail in the design drawings was exceptional. Every element was carefully thought out and executed with precision.

2. Creativity: The creativity displayed in the design drawings was outstanding. Natalie’s innovative ideas brought a unique and artistic touch to the pool design.

3. Professionalism: Natalie’s professionalism shone through in the design drawings. The layouts were well-organized, clear, and professionally presented.

4. Skillful Execution: The skillful execution of the design drawings demonstrated Natalie’s expertise in pool design. The drawings were not only visually appealing but also technically sound.

5. SCAD Influence: Natalie’s background as a graduate from SCAD was evident in the design drawings. The artistic flair and design sensibility reflected a high level of training and education.

Overall, these aspects combined to create a design that exceeded my expectations and truly enhanced the vision for my pool.

Thank you, Natalie, for creating a beautiful design for my pool!

Patrick and Natalie were amazing to work with in the design and building process of our new pool. Highly recommend.

J&M has been wonderful throughout the entire process. We were worked really closely with Patrick Studley & Ryder Willard who went above and beyond every time. We also have Claire who cleans our new pool regularly. She is fantastic! Loved working with everyone at J&M and would highly recommend them to anyone exploring pools!

I want to thank Damian for the great job he does as our pool technician every week! He is friendly, courteous, and knowledgeable. I know he will let us know if there is something we need to address. Thanks Damien!

J&M does an excellent job. I had a renovation done and the entire company was very responsive. Alden handled my site and insured everything was perfect.

This review is for Claire, our pool technician. She always does a great job with our pool. She truly cares about not only our pool but the well being of our family. Her attention to detail completely justifies how much we pay for our monthly cleaning.

We’ve been working closely with Claire and have loved it. J&M pools have taken great care of our pool, and have made all the necessary fixes needed after moving in just a year ago. We’re very grateful for their help!